PRIVACY POLICY
Window Nation Ltd
Website: www.windownationuk.co.uk
Last updated: 22 October 2026
1. Introduction
Window Nation Ltd ("Window Nation", "we", "us" or "our") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, contact us, request a quotation, arrange a home appointment or purchase our products and services.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Window Nation Ltd is a UK home improvement company specialising in:
- Double glazed windows
- Residential and composite doors
- Conservatories
- Fascias, soffits and guttering
- Roofline products and cladding
- Associated home improvement services
Business address:
Window Nation Ltd
Unit 6 Vision Park
Padholme Road East
Peterborough
United Kingdom
Telephone: 0800 7747896
Website: www.windownationuk.co.uk
Window Nation Ltd is the data controller for personal information collected and processed directly by our business.
3. Information We Collect
Depending on how you interact with us, we may collect the following personal information:
- Full name
- Residential address and postcode
- Telephone and mobile numbers
- Email address
- Property and installation details
- Measurements and quotation requirements
- Appointment information
- Customer correspondence
- Purchase and payment information
- Contract and installation records
- Customer feedback and reviews
- Website usage and technical information
Where necessary, we may also collect information relating to finance enquiries and applications.
We only collect information that is relevant to providing our services or carrying out legitimate business activities.
4. How We Collect Information
We may collect personal information when you:
- Complete an enquiry form on our website
- Telephone our office
- Request a free quotation
- Arrange a home appointment
- Contact us by email
- Communicate with our representatives
- Purchase products or services
- Apply for finance through an authorised provider
- Leave a customer review
- Interact with our advertising or social media pages
We may also receive personal information from third-party enquiry or lead-generation providers where they have a lawful basis for sharing that information with us.
5. How We Use Your Information
We use personal information for the following purposes:
- Responding to customer enquiries
- Arranging home visits and surveys
- Preparing quotations
- Providing product information
- Processing customer orders
- Arranging installations
- Managing contracts and payments
- Providing after-sales support
- Handling warranty and guarantee enquiries
- Managing complaints
- Maintaining business records
- Improving our services
- Meeting legal and regulatory obligations
Where permitted by law, we may also contact customers about relevant products, services and promotions.
6. Our Legal Basis for Processing Information
Under UK GDPR, we must have a lawful basis for processing personal information.
Depending on the circumstances, we rely on:
Contractual necessity: Where processing is required to provide quotations, fulfil orders, arrange installations or perform a contract with you.
Legitimate interests: Where processing is reasonably necessary for operating and improving our business, responding to enquiries, maintaining customer relationships and protecting our business interests, provided those interests are not overridden by your rights.
Legal obligations: Where we must process or retain information to comply with applicable laws, including accounting, taxation and consumer protection requirements.
Consent: Where your consent is required, including for certain marketing communications or non-essential website cookies.
Where we rely on consent, you may withdraw it at any time.
7. Home Appointments and Quotations
When you request a quotation or home appointment, we use your contact details and property information to arrange a convenient visit.
Our representatives may record measurements, installation requirements and other information necessary to prepare an accurate quotation.
This information may be retained to assist with follow-up enquiries, customer service and future work, subject to our retention requirements.
8. Finance Applications
Window Nation Ltd may introduce eligible customers to third-party finance providers or authorised finance intermediaries.
Where you request finance, relevant personal information may be shared with the appropriate finance partner to progress your enquiry or application.
Our finance arrangements may involve Phoenix Financial Consultants Ltd and its associated finance providers.
Finance partners may process your information under their own privacy policies and may undertake identity, eligibility, affordability or credit checks where applicable.
We encourage customers to review the privacy information supplied by the relevant finance provider before submitting an application.
Window Nation Ltd does not itself make lending decisions.
9. Sharing Your Personal Information
We may share relevant personal information with trusted third parties where necessary to operate our business and deliver our services.
These may include:
- Product manufacturers and suppliers
- Installation and surveying personnel
- Customer relationship management providers
- Website hosting and IT service providers
- Payment processing providers
- Finance intermediaries and lenders
- Warranty and insurance-backed guarantee providers
- Professional advisers
- Regulators and public authorities where legally required
We only share information where there is an appropriate lawful basis and take reasonable steps to ensure personal information is handled securely.
We do not sell customer personal information to third parties for their independent marketing purposes.
10. Marketing Communications
We may contact customers and prospective customers with information about our products, services, special offers and promotions where permitted by applicable law.
Marketing communications may be delivered by telephone, email, text message or other appropriate channels.
We comply with applicable electronic marketing and privacy legislation, including the Privacy and Electronic Communications Regulations (PECR).
Where consent is required, we will obtain it before sending marketing communications.
You may ask us to stop sending marketing communications at any time by contacting us using the details in this policy.
11. Website Cookies and Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve user experience.
Depending on the technologies enabled, cookies may be used for:
- Essential website functionality
- Website performance monitoring
- Visitor analytics
- Remembering preferences
- Advertising measurement
Where required by law, we will request your consent before placing non-essential cookies on your device.
You can also manage or delete cookies through your browser settings.
12. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
Access to customer information is restricted to authorised personnel and service providers who require it for legitimate business purposes.
Although we take appropriate precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.
13. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods depend on the nature of the information and may be influenced by:
- Customer service requirements
- Contractual obligations
- Warranty and guarantee periods
- Accounting and taxation requirements
- Legal obligations
- Potential legal claims
When information is no longer required, we will securely delete, anonymise or otherwise dispose of it, unless continued retention is legally necessary.
14. Your Data Protection Rights
Under UK data protection law, you may have the following rights:
Right of access: To request a copy of personal information we hold about you.
Right to rectification: To request correction of inaccurate or incomplete information.
Right to erasure: To request deletion of personal information in certain circumstances.
Right to restrict processing: To request restrictions on how we use your information in certain circumstances.
Right to object: To object to certain processing activities, including direct marketing.
Right to data portability: To receive certain information in a portable format where applicable.
Right to withdraw consent: To withdraw consent where we rely on it as our lawful basis.
You also have rights relating to certain automated decision-making activities.
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, please contact Window Nation Ltd using the contact details below.
15. Third-Party Websites
Our website may contain links to external websites, including finance providers, accreditation organisations, review platforms and other third parties.
We are not responsible for the privacy practices or content of external websites.
We recommend reviewing the privacy policies of third-party websites before providing personal information.
16. International Data Transfers
Some of our technology or service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take steps to ensure appropriate safeguards are in place as required by applicable data protection legislation.
17. Children's Privacy
Our website and home improvement services are not specifically directed towards children.
We do not knowingly seek to collect personal information directly from children for marketing purposes.
If we become aware that personal information has been collected inappropriately, we will take appropriate steps to address the matter.
18. Complaints
If you have concerns about how Window Nation Ltd handles your personal information, please contact us in the first instance so we can investigate.
You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information Commissioner's Office
Website: www.ico.org.uk
Telephone: 0303 123 1113
19. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology or legal requirements.
Any updated version will be published on our website with a revised date.
We encourage visitors to review this page occasionally.
20. Contact Us
If you have questions about this Privacy Policy, how we use personal information or your data protection rights, please contact:
Window Nation Ltd
Unit 6 Vision Park
Padholme Road East
Peterborough
United Kingdom
Telephone: 0800 7747896
Website: www.windownationuk.co.uk
We will aim to respond to data protection enquiries within the timescales required by applicable law.